Insta-Bench rocks!

I have a great customer service/web/social media story to share.

I coach a boys soccer team. We have a folding, portable bench -- like the chairs you see, but that folds out to seat four players on the sideline. There are a couple of brands out there, but ours is from InstaBench.

Not long after we got it, the backing on the fabric started peeling off. I thought it was because it spent too much time in the hot trunk of my car. We've been living with it, but it was only a matter of time until it ripped or tore. Then the bag it came with to haul it around basically disintegrated. We've been hauling it around by itself.

I went to a local canvas/tent shop, and it was almost $60 to replace the fabric seat -- the frame is fine, and I thought it would be a shame to throw it away.

I googled something like Insta-Bench and repair. I found the bench for sale on Amazon, with reviews, most of them very favorable. I found one person who complained, describing the same story I have. He had then amended his complaint, saying that InstaBench sent him new seat material and a new bag at no cost, under warranty.

I pulled up the InstaBench website, told them about the problem, they wrote back quickly -- in minutes -- saying they had a few problems, we were under warranty, and where should they send the repair kit, no charge. They could not give me navy blue, but I could have my choice of colors, including royal blue -- which is one of our team colors.

It arrived today, bag, hardware and seat material. It is clearly of better quality than the stuff that fell apart. I just need to put it on the frame, no big deal.

Awesome customer service.

I will certainly recommend InstaBench to anyone I can in the future.